----- Original Message -----
From: "Microsoft Consumer Technical Support"
Sent: Friday, May 24, 2002 3:06 PM
Subject: Email for Case SRX020524602310

Hello Martin,

This is Greg, with Microsoft Consumer Support Services.  It was a real pleasure to work with you on your issue regarding Picture It! Photo 2002 that we talked about today, and I hope that you were happy with the service we provided to you.

Based on our conversation today, it appears that our issue is resolved.  If you feel otherwise, please notify me as soon as possible, and I will reopen the case and contact you as soon as possible.

Here is a summary of the key points of our case for your records.  If you encounter any further issues, please feel free to give us a call.

Action: Work in the Picture It program
Result: Visual C++ Runtime error abnormal program termination
Cause: Too much memory for the program
Resolution:  Installed patch PI19299.exe
 

I have included our current hours of availability below for your convenience.

Thank you for contacting Microsoft Consumer Support Services,

Greg
Microsoft Consumer Support Professional
Delighting our customers is our top priority.